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  1. Frank Fileccia & Associates Hospitality Consulting
    Categories: General
  2. Hotel Berezka
    Categories: Projects
  3. Tipping
    Categories: Articles
  4. A Look at How Some Restaurants are Weathering the Recession
    Categories: Articles
  5. 20 Things Your Service Staff Should NEVER Do
    Categories: Articles
  6. Royal Card
    Categories: Projects
  7. Hotel Slavyanka
    Categories: Projects
  8. How to Get Repeat Business With Free Wi-Fi
    Categories: Articles
  9. Menu Format
    Categories: Articles
  10. 10 Cross and Upselling Tactics That Work
    Categories: Articles
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The Quote

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Sam Walton